Return, Refund, and Exchange Policy
We want you to love your purchase! If you’re not completely satisfied, we’re here to help. Please review our return, refund, and exchange policy below:
Contact: livewrychisley@gmail.com
Returns
- Eligibility: Items must be unworn, unwashed, and in their original condition with tags attached.
- Timeframe: Returns must be initiated within 14 days of receiving your order.
- Process: To start a return, please email us at livewrychisley@gmail.com with your order number and reason for return. Once approved, we’ll provide instructions for returning the item(s).
Refunds
- Refund Method: Refunds will be issued to your original payment method once the returned item is received and inspected.
- Processing Time: Please allow up to 7-10 business days for the refund to appear in your account after approval.
- Shipping Fees: Original shipping fees are non-refundable unless the return is due to a defect or error on our part.
Exchanges
- Eligibility: Exchanges are allowed for the same item in a different size or color, subject to availability.
- Timeframe: Exchange requests must be made within 14 days of receiving your order.
- Process: To request an exchange, please email us at livewrychisley@gmail.com. If your desired item is unavailable, we’ll issue a refund instead.
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at livewrychisley@gmail.com within 7 days of delivery. We’ll work quickly to resolve the issue by offering a replacement or full refund.
Non-Returnable Items
For hygiene reasons, the following items are non-returnable:
- Intimates or undergarments
- Sale or clearance items
- Customized or personalized items
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method, as we are not responsible for lost or stolen returns.
